Customer Service

• Customer-focused Organisation
• Excellent Employee Benefits
• Full-Time Hours + Flexibility with Start/Finish Times
• Career Growth

About the Role

This is an exciting opportunity for a customer service professional who enjoys solving problems, building relationships and delivering exceptional customer experiences. Working within a busy and collaborative service centre environment, you'll act as the key point of contact for customers, managing complex enquiries and service requests from start to finish.

You'll become a trusted advocate for customers, ensuring they remain informed, supported and delighted throughout their journey while working closely with internal teams to achieve positive outcomes.

Key Responsibilities

• Manage customer enquiries, service requests and complex orders from initiation through to resolution
• Advocate for customers by delivering personalised and seamless service experiences
• Investigate, troubleshoot and coordinate solutions to customer issues and escalations
• Build strong relationships with customers, contractors and internal stakeholders
• Maintain accurate customer records, case notes and workflow management systems
• Identify opportunities for process improvements that enhance the overall customer experience

Skills & Experience

• Proven experience in a telephone-based customer service environment.
• Able to demonstrate outstanding communication skills, both written and verbal, with the ability to tailor your approach to different customers.
• Strong problem-solving abilities and enjoy taking ownership of customer issues through to resolution.
• Be highly organised, capable of managing multiple priorities and working effectively in a fast-paced environment.
• Confident using a range of software applications and customer management systems.

Benefits

• Competitive salary package
• Full-time hours + flexibility with start/finish times
• Additional wellness and lifestyle benefits
• Supportive and inclusive team culture
• Ongoing development and learning opportunities
• Work within an organisation committed to sustainability, innovation and continuous improvement

About the Company & Culture
Our client is a well-established Christchurch-based organisation committed to delivering exceptional service and creating positive outcomes for customers and the wider community. They pride themselves on fostering an inclusive and empowering workplace where people are encouraged to bring their authentic selves to work.

With a strong focus on collaboration, innovation and continuous improvement, this organisation offers a supportive environment where employees are trusted, valued and empowered to make decisions that create great customer experiences.

About Ryan Recruitment
Ryan Recruitment is a Canterbury-owned recruitment consultancy that has been connecting great people with great employers for over 38 years. We are passionate about helping businesses and candidates find the right fit and are committed to supporting diversity, inclusion and equal opportunities in the workplace.

How to Apply
Apply online or for a confidential discussion about this opportunity, contact Anne Jordan on [03 366 9663](tel:03 366 9663) at Ryan Recruitment.

Applications will be acknowledged within five working days. 
 
We welcome applications from people of all backgrounds and experiences. Applicants must have the legal right to work in New Zealand.