customer service

About the role

We are seeking a dedicated and customer-focused Customer Service Representative to join our team at PT Mitra Kencana Amanah Jaya. This is a full-time position based in Bali, where you will be the primary point of contact for our customers, providing exceptional service and support. In this customer-facing role, you will play a vital part in ensuring customer satisfaction, resolving inquiries, and maintaining strong relationships with our clients. Your contributions will directly impact our reputation and customer retention, making this a strategically important position within our organisation.

Key responsibilities

• Respond promptly and professionally to customer inquiries via telephone, email, chat, and other communication channels
• Provide accurate information about products and services to customers, addressing their questions and concerns
• Process customer requests, orders, and transactions with efficiency and accuracy
• Troubleshoot and resolve customer issues and complaints, escalating complex matters when necessary
• Maintain detailed and accurate records of customer interactions and transactions in our systems
• Build and maintain positive relationships with customers to encourage loyalty and repeat business
• Follow company policies and procedures whilst delivering service that exceeds customer expectations
• Collaborate with other departments to ensure comprehensive customer support and timely issue resolution
• Contribute to continuous improvement by providing feedback on customer trends and service challenges

What we're looking for

• Proven experience in a customer service or customer-facing role within a contact centre or service environment
• Excellent communication skills in English and Indonesian, with the ability to articulate clearly and professionally
• Strong problem-solving abilities and the capability to remain calm and patient when handling difficult customer situations
• Proficiency with customer service software, systems, and tools commonly used in contact centre operations
• Reliable attendance and punctuality, with the ability to work flexible shifts if required
• A positive attitude, empathy, and genuine desire to help customers
• Strong organisational skills and the ability to manage multiple tasks simultaneously
• Ability to meet performance targets and quality standards consistently
• Preferably, experience in a similar industry or with a comparable customer base

What we offer

At PT Mitra Kencana Amanah Jaya, we are committed to supporting the wellbeing and development of our team members. We offer competitive compensation packages, a supportive work environment, and opportunities for professional growth and career advancement. We provide training and development programmes to help you build your skills and progress within the organisation. Our workplace promotes a collaborative culture where your contributions are valued and recognised. We encourage a healthy work-life balance and provide support for our employees to thrive both professionally and personally.

About us

PT Mitra Kencana Amanah Jaya is a respected organisation committed to delivering high-quality products and services to our customers. We pride ourselves on our customer-centric approach, integrity, and operational excellence. Our team is dedicated to building lasting relationships with clients and stakeholders whilst maintaining the highest standards of service. We operate with a focus on continuous improvement and innovation, creating a dynamic workplace where employees are empowered to contribute to our collective success. Our mission is to be a trusted partner for our customers, and we believe that exceptional customer service is the cornerstone of everything we do.

Apply now

If you are a customer service professional ready to make a positive impact and deliver outstanding customer experiences, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you are interested in joining our team.