CUSTOMER SERVICE

Key responsibilities

• Respond promptly to customer enquiries via phone, email, and other communication channels
• Process customer orders, quotations, and invoices accurately and efficiently
• Maintain detailed and up-to-date customer records and databases
• Provide product information and assistance to clients regarding product solutions and services
• Resolve customer complaints and issues in a professional and timely manner
• Liaise between customers and internal departments to ensure seamless service delivery
• Support the sales team with administrative tasks including order tracking and follow-up
• Prepare and distribute customer correspondence and documentation
• Monitor customer satisfaction levels and gather feedback
• Contribute to the achievement of customer service targets and key performance indicators

What we're looking for

• Proven experience in customer service, client administration, or a similar customer-facing role
• Excellent communication skills, both written and verbal, with clarity and professionalism
• Strong organisational abilities and attention to detail
• Proficiency in Microsoft Office applications and customer relationship management (CRM) systems
• Ability to multitask and manage multiple customer enquiries simultaneously
• Patience, empathy, and a genuine commitment to customer satisfaction
• Problem-solving skills and the ability to think logically under pressure
• A professional and courteous demeanour with strong interpersonal skills
• Reliability and a proactive approach to work
• Familiarity with manufacturing industries is desirable

Apply now

If you are passionate about delivering outstanding customer service and would like to join our growing team, we would like to hear from you. Please submit your CV and a covering letter detailing your relevant experience and why you are interested in this position.