Customer Service

About us

United Coconut Planters Life Assurance Corp, trading as Cocolife, is a leading life insurance provider committed to delivering exceptional customer service and innovative insurance solutions. With a strong presence in the Philippines, we are dedicated to protecting families and businesses through comprehensive insurance products and outstanding customer support. Our mission is to provide reliable, accessible insurance products whilst maintaining the highest standards of customer care and operational excellence.

About the role

We are seeking a Customer Service professional to join our team at Cocolife in Makati City, Metro Manila. This is a full-time position that plays a vital role in delivering exceptional customer experiences and support. As a Customer Service representative, you will be the voice of Cocolife, responding to customer enquiries, resolving issues, and providing information about our insurance products and services. This role is essential to maintaining our reputation for excellence and ensuring customer satisfaction across all touchpoints.

What you'll be doing

• Respond to inbound customer calls, emails and other communications with professionalism and courtesy
• Provide accurate information about Cocolife insurance products, policies and coverage options
• Assist customers with policy enquiries, claims support and general account assistance
• Resolve customer issues and complaints promptly and effectively, escalating where necessary
• Process customer requests and transactions accurately and efficiently
• Maintain detailed and accurate records of all customer interactions using our systems
• Follow established procedures and protocols to ensure compliance with company policies and regulatory requirements
• Identify opportunities to cross-sell or upsell products to existing customers
• Collaborate with other departments to resolve complex customer issues
• Contribute to team performance metrics and quality assurance standards