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Talent Source
Customer Service
2 months ago
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Important information
Contract type:
Permanent
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
18 August 2026
What they need
Roles and Responsibilities :
- Provide exceptional client support through phone, email, or chat to resolve customer queries and concerns.
- Troubleshoot issues with ERP systems, identifying root causes and implementing solutions to minimize downtime.
- Collaborate with internal teams to resolve complex technical issues related to software applications.
- Develop strong relationships with clients by providing timely updates on product features, releases, and maintenance schedules.
Job Requirements :
- 3-10 years of experience in IT services & consulting industry.
- Strong knowledge of ERP systems and ability to troubleshoot common issues.
- Excellent communication skills for effective client interaction via various channels (phone, email, chat).
- Ability to work independently as well as part of a team.
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