Customer Service

Exclusive opportunity

Onsite

Customer Service

Stayrene Management Sdn Bhd

Customer Service

2 months ago

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Important information

Contract type:

Permanent

Salary:

MYR 21,600 – MYR 27,600 / year

Location:

Johor Bahru, Johor, Malaysia

Work mode:

Onsite

Published on:

18 August 2026

What they need

What You’ll Do:

Respond promptly and professionally to guest inquiries via email, phone, and messaging apps
Manage bookings, cancellations, and updates on platforms like Airbnb, Booking.com, and Agoda
Share helpful info about the homestay and local attractions
Handle guest check-ins and check-outs at reception
Resolve guest issues politely and efficiently
Keep accurate records of bookings and feedback
Work closely with housekeeping, maintenance, and management teams

Who We’re Looking For:

Friendly, patient, and customer-focused with a positive attitude
Good communication skills in English and Malay
Able to multitask and stay calm in a fast-paced setting
Quick to learn and adapt to new tools or systems
Problem-solver with strong interpersonal skills
Experience in customer service is a bonus, but not required — training will be provided
Minimum education: SPM or equivalent

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