Customer Service

The Customer Service is the primary contact for any customer. The CS is responsible for intercepting shipping orders, keying orders into system, conducting follow-up to requestors/ customers/foreign JAS offices. The CS is responsible for all communication between the various departments within the company and its customers in order to solve and support in operational duties, ensuring to growth of volumes and GP and cross selling initiatives. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external reporting.

ESSENTIAL FUNCTIONS:

• Processes orders for shipment received from customer or foreign JAS offices.

• Compiles sorts and verifies accuracy of data to be entered.

• Examines records such as bills of lading and related documents of shipments and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer.

• Submit into the system total cost for customer, records or files copy of orders received as requested.

• Drive better overall sales and marketing intelligence/insight into their target assigned.

• Acquire new traffics import, export, and additionally local services; post landing, customs clearance and spot business opportunities.

• Drive new revenue streams through better execution on of their marketing & lead generation campaigns and programs into the target assigned

• Take marketing operational costs out of their business, thus, driving better marketing ROI. Confers with operations clerk to expedite or trace missing or delayed shipments.

• Compiles statistics and prepares accuracy data or M&S about their target.

• Investigates overdue and damaged shipments or shortages in shipments for customers and/or air and ocean carriers.

• Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.

• Provides back up support for all accounts included in their target.

QUALIFICATIONS:

• Computer skills including Microsoft Office suite, Excel and operational system (C1, forward, etc.).

• Good written and verbal skills

• Detail oriented, able to multitask and meet deadlines

• Self-motivated, able to work in a team and independently

• Cross selling capabilities

• Customer orientated

• Follow-up on pending issues and orders

• Able to effectively solve problems

• Able to establish priorities and multi task

• English advanced.

EDUCATION AND EXPERIENCE:

• A minimum of 2 (two) years’ experience in operations.