Customer Service

🚀 Join a Global Leader in Fastening Solutions

Customer Service - (Chinese Speaking Preferred)

Location: Thailand (Hybrid working at office and at home – until factory is completed in Bang Bo District, Samut Prakan) – Potentially candidate in Samut Prakan Region.

About the Role

We are a German manufacturer specializing in advanced fastening solutions, trusted by industries worldwide for precision, reliability, and innovation.

We are seeking a detail-oriented, analytical, and proactive Logistics Coordinator to manage supply chain operations and customer service for our regional business. This role is critical in ensuring smooth logistics processes, strong supplier relationships, and exceptional customer satisfaction.

Objectives of the Role

·         Monitor supply chains and shipments across the region

·         Communicate regularly with clients and stakeholders

·         Ensure timely scheduling and delivery of client orders

·         Maintain accurate and consistent records

·         Address errors promptly to ensure client satisfaction

·         Manage inventory databases effectively

Key Responsibilities

·         Coordinate timely and accurate shipments

·         Verify accuracy of orders and shipping documents

·         Track shipments and resolve shipping errors promptly

·         Prepare bills and invoices

·         Oversee production timelines and delivery schedules

·         Receive orders and update inventory records

·         Coordinate monthly inventory checks with third-party warehouses

·         Create customer delivery notes and package labels per requirements

·         Collect and maintain proof of delivery from customers

Skills & Qualifications

·         Knowledge on Thai Customs Processes and experience in BOI Import/Exports.

·         Strong communication and interpersonal skills

·         Excellent organizational and time-management abilities

·         Analytical and problem-solving mindset

·         Collaborative and solution-oriented approach

·         Ability to think laterally and adapt quickly

·         Languages: Thai (Native), English (Fluent), Chinese (Business level Preferred)

·         Experience with SAP and ERP systems

Preferred Qualifications

·         Knowledge of best practices in supply chain management

·         Ability to leverage data for logistics optimization

·         Strong customer service orientation

·         Understanding of warehouse and transportation management

·         Ability to multitask and work under pressure

Work Arrangement

·        Hybrid Working, remote work from home and office.

·         Occasional visits to warehouse as required

·         Transition to on-site work once factory in Bang Bo District, Samut Prakan is complete

Competitive Compensation Package will be offered based on experience and negotiation.

Please submit Resume’s in English complete with contact information’s email and phone number.