MAP TRANS LOGISTIC
CUSTOMER SERVICE
2 months ago
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Important information
Contract type:
Permanent
Salary:
IDR 60,000,000 – IDR 66,000,000 / year
Location:
Medan, Medan City, North Sumatra, Indonesia
Work mode:
Onsite
Published on:
20 August 2026
What they need
About the role
Customer Service Staff position based in Medan, handling customer inquiries, shipment updates, and complaint resolution within a freight forwarding and logistics environment.
Key responsibilities
- Handle customer inquiries and provide timely shipment updates
- Coordinate with customers and internal teams regarding shipment status
- Monitor shipments and ensure customers receive accurate information
- Handle customer complaints and assist in resolving issues
- Maintain good relationships with customers
- Ensure excellent service and customer satisfaction
Requirements:
- Minimum 2 years experience in Freight Forwarding/Logistics
- Good understanding of shipping processes
- Experienced in handling customer inquiries and complaints
- Strong communication and coordination skills
- Detail-oriented and responsive
- Proficient in Microsoft Office
- Good English is an advantage
- Based in Medan
Benefits
- Competitive salary
- Career growth opportunities
- Friendly and supportive work environment
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