Customer Service

Company Description

At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

Why join JB Hi-Fi?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

We’re on the lookout for enthusiastic, passionate, and highly motivated Christmas Casuals to join the JB Hi-Fi team.

Recruitment for these roles will begin in late August, with start dates ranging from September to October depending on store needs and candidate availability.

As a Peak Trade Team Member, you will have the opportunity to create, support, and contribute to a high-performance culture, ensuring that our customers have a great experience when shopping in our Stores, in addition to:

• Helping across a number of areas within our stores from customer facing to back of house.
• Providing a high level of customer service including pre, during and post the sale.
• Contributing to the JB Hi-Fi brand and store experience by assisting with merchandising products on the sales floor.
• Supporting the efficient delivery and processing of stock into store.

Please note, our Peak Trade Team Members must have availability to work the peak period (ranging from September/October 2026 to the start of February 2027). You may also be required to work across multiple stores within a designated geographical area.

Qualifications

• You have a passion for home entertainment, music, movies, technology, appliances and/or games
• Enthusiastic, passionate and highly motivated
• Customer focused and results driven
• You will be able to communicate effectively with a diverse group of people

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!