F
FlairsTech
Customer Service
Skills
CRM
2 months ago
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Important information
Location:
Cairo, Cairo Governorate, Egypt
Work mode:
Onsite
Published on:
20 August 2026
What they need
Requirements and responsibilities
Roles & Responsibilities
- Answer inbound calls, chats, and website form inquiries promptly
- Understand customer issues and identify service needs
- Qualify leads to ensure they meet service criteria
- Schedule appointments for technicians based on availability
- Explain services, pricing basics, and process clearly
- Upsell or cross-sell additional relevant services when appropriate
- Confirm appointments and reduce no-show rates
- Follow up with missed or rescheduled appointments
- Accurately update CRM / booking system
- Maintain SLA response times
- Experience in inbound call center or service-based environment
- Strong communication skills (clear, confident, professional)
- Ability to understand and simplify technical issues
- Basic sales and upselling ability
- Strong organization & scheduling skills
- CRM or booking software experience
- Problem-solving mindset
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