Customer Service

Nice to know

We are looking for a Customer Support Officer to assist our customers with order status follow up, support on technical problems related with our products and services. Also Perform all activities related to with Production and other departments to ensure that all orders are handled with utmost importance to meet service level.

Customer Support Officer responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities, communicate with both internal and external customers on matters related to our products. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

My day at EssilorLuxottica

Roles & Responsibilities:

Customer management

• Be contact channel with customers

• Prompt to support customer after received require

• Daily monitor volumes and follow up to ensure actual order placement are achieved volume per plan

• Carried out Customer Requirement

• Follow up production for customer’s order to meet service level

• Ensure the service rate for the customer’s area in target

• Communicate closely with technical support team for the smooth system operation.

Reporting

• Prepare weekly and monthly KPI

• Prepare Order Status Report.

• Prepare the Daily report as customer requirement.

• Monthly statement provides to customers

Project

• Participate actively in new project implementation relate with customer service area

• Perform other duties as assigned

• Comply with law regulation and ISO management system related to company (ISO13485, ISO9001, ISO14001 and ISO45001), manage  the related audit or participate to them if appropriated.

Must have

Required skill and qualifications:

• Bechelor degree (or equivalent) in Business Administrative or related filed

• 0 to 1 year of experience (new graduate is welcomed)

• Good knowledge of English (Speaking, Reading, Writing)

• Excellent computer skills, including proficient in Microsoft office (Excel, Word, Powerpoint etc.)

• Able to work under pressure and able to work flexible shift

Preferred skill and qualifications:

• Knowledge of customs regulation and shipment process

• Experience with multi-national companies

• Knowledge of MRP or ERP software ie. SAP, Oracle