Customer Service

Customer Service | Thomastown

Full-Time | $60K–$70K + Super | Fast-Paced Team Environment

About Us

Lloyds Auctions is a rapidly growing, well-established business with over 20 years of success. Our growth has been driven by one thing - great people.

We’re known for our high-energy environment, strong team culture, and “can-do” attitude. If you enjoy being busy, helping people, and working with a supportive team, you’ll fit right in.

About the Role

This is a customer-facing, fast-paced role where no two days are the same.

You’ll be the first point of contact for customers - welcoming them on-site, assisting with collections and drop-offs, and supporting the admin side of a busy auction operation.

It’s ideal for someone who enjoys people interaction, variety, and staying active throughout the day.

What You’ll Be Doing

Customer Service

• Be the friendly face of the business, assisting customers collecting items or dropping off goods
• Deliver a positive, helpful experience every time

Communication

• Handle customer enquiries via phone, email, and in person
• Liaise with internal teams and external stakeholders

Administration

• Update customer and product records in the CRM
• Maintain accurate records of calls, emails, and transactions

Team Support

• Pitch in wherever needed - this is a team-first environment

About You

• Strong customer service skills (retail, hospitality, call centre all welcome)
• Confident communicator with a friendly, approachable manner
• High attention to detail and accurate data entry skills
• Able to work in a fast-paced, high-volume environment
• Positive attitude and strong work ethic
• Calm under pressure and solutions-focused
• Comfortable working both independently and as part of a team

Why Join Us?

• Positive, upbeat team culture — no “Mondayitis”
• Growing, stable business with long-term opportunity
• Variety in your day — customer service + admin
• Supportive team that values effort and attitude
• Learn new skills in a unique and dynamic industry

Apply Now

If you’re someone who enjoys helping people, staying busy, and being part of a great team, we’d love to hear from you.

A security check forms part of the recruitment process.