Customer Service

We’re Hiring: Customer Service Officer
Are you detail-oriented and skilled in managing customer orders and inquiries? Join our team to ensure seamless order processing, timely payments, and excellent customer service!

Qualifications:

• Diploma/Bachelor’s degree in Business or related field
• Experience in customer service or order processing
• Familiar with ERP systems (e.g., AX)
• Strong communication and coordination skills
• Detail-oriented and organized
• Able to handle multiple tasks and deadlines
• Basic knowledge of payment/invoice processes
• Proficient in Microsoft Office
• Fluent in English and Bahasa Indonesia

Key Responsibilities:

• Follow up on customer orders to ensure accuracy in quantity, quality, specifications, and delivery timelines.
• Guide and assist customers in submitting clear and complete orders.
• Process orders in AX system, notify Product Material Control, and ensure timely handling.
• Respond to customer inquiries and requests promptly and professionally.
• Monitor payments and coordinate with Accounting for order release approval.
• Handle outstanding payments in line with company procedures.
• Prepare documents and inform the warehouse to release goods upon payment confirmation.
• Coordinate with the sales team and other departments to fulfill customer requirements.
• Handle customer complaints in accordance with company procedures and service standards.

Interested?
Send your CV
Subject : Lamaran - Customer Service

Join us and help deliver exceptional service to our customers!