Customer Service

About the role

As a Customer Service representative for Mall Ciputra World Surabaya, you will be part of a leading property company in Indonesia committed to delivering exceptional customer experiences. You will be responsible for providing outstanding customer service and ensuring customer satisfaction.

Key responsibilities

• Provide excellent customer service
• Handle and resolve customer complaints quickly and effectively
• Provide accurate and complete information about company products and services
• Assist customers with various questions and requests
• Record and update customer data in the internal system
• Collaborate with other teams to ensure positive customer experience

About you

• Minimum D3 education from any field
• Minimum 1 year of work experience in customer service or customer service field
• Good verbal and written communication skills in Indonesian and English
• Ability to think quickly, respond promptly, and solve problems
• Good computer skills, including Microsoft Office proficiency
• Friendly, patient, and service-oriented attitude
• Ability to work in a team and coordinate with various parties