Customer Service

A fantastic opportunity exists for a dynamic Customer Service Specialist based in Mulgrave. Join a reputable company that is one of Australia's most innovative automotive manufacturers. Previous automotive experience is highly regarded, and fluent Mandarin is advantageous due to interaction with international customers and clients.

The Customer Service Specialist is responsible for delivering exceptional support, resolving enquiries, and ensuring high levels of satisfaction across the dealer network and customer base. As a key point of contact, you will play an important role in building strong relationships while contributing to the Care Contact Centre's commitment to industry-leading customer service.

Work from home on Mondays and Fridays!
Hours: 8am - 5:30pm - Early finish on Fridays!!
Payrate: $40p/h + Super

Key Responsibilities:
Your main responsibilities will include:

• Manage all inbound customer enquiries across phone, email, social and multimedia platforms
• Deliver high levels of customer satisfaction through proactive service and problem resolution
• Promote and uphold Customer Care standards within the dealership network
• Manage customer expectations and entitlements in line with Australian Consumer Law (ACL)
• Identify, investigate and resolve customer concerns in a timely and effective manner
• Liaise with dealerships and internal teams including Sales, Service and Technical

About You:
To be successful in this opportunity, you will possess the following:

• Previous customer service experience (Preferably in the automotive industry)
• Ability to speak fluent Mandarin is an (advantage)
• 2- 4 years' experience in a customer service role
• The ability to multitask and work in a busy environment
• Excellent telephone manner and customer service skills
• Strong computer literacy, including proficiency in Salesforce, MS Office, Teams, Excel, and PowerPoint
• Attention to detail and excellent organisational skills
• Great Attitude

Benefits:
Join the Staff Australia team today:

• 2 days' work from home
• Outstanding payrate
• Long term temp to perm
• Early finishes on Fridays!

How to apply

If this sounds like the opportunity you have been looking for click APPLY now.

After you apply you may receive an SMS containing a link to start a conversation with Toby our AI bot. After completing your chat with TOBY, you will receive a link to schedule an interview or will be contacted by a consultant.

Why Join Staff Australia?

The job search can be challenging, but with Staff Australia, it doesn't have to be. Staff Australia is an equal opportunity employer. We recognise the importance of employee wellbeing. We have been shaping the Australian labour force for over 25 years and are committed to your career journey. People are our business.