Customer Service

Be part of a global leader in lightning and surge protection solutions. This role offers the opportunity to work with customers across various industries while developing expertise in technical products, sales operations, and supply chain processes. Ideal for candidates who are detail-oriented, enjoy problem-solving, and are looking to build a long-term career in a professional and fast-paced environment.

Key responsibilities

• Respond to customer inquiries related to products, services, order status, and after-sales support in a professional and timely manner across email, phone, and other communication channels
• Provide exceptional customer service to all internal and external stakeholders
• Prepare accurate quotations, submit them to customers, and proactively follow up on quote status
• Receive, verify, and process customer orders to ensure accuracy, completeness, and fulfillment of requirements
• Coordinate closely with suppliers, logistics providers, and internal stakeholders to ensure timely order fulfilment
• Generate and issue shipping documents and delivery-related paperwork to customers after product or service completion
• Assist with follow-ups on outstanding customer payments and support the resolution of billing-related matters
• Work collaboratively with internal teams to resolve customer complaints, including issues related to product defects, shipping delays, or service challenges
• Support ad-hoc tasks and assignments as required

Requirement

• Diploma in engineering, supply chain, customer service, business or related field
• Minimum 2-3 years of experience in customer service, sales coordination, inside sales, supply chain, or order management will be considered.
• Strong ability to work independently and manage multiple priorities in a fast-paced environment.
• Demonstrated sense of ownership, accountability, and initiative.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• High attention to detail and accuracy.
• Ability to prioritize workload and meet deadlines with minimal supervision.
• Fluent in English and Chinese, additional regional language skills advantageous
• Experience working with SAP, CRM is a strong plus
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Knowledge on power query or power BI can be added advantage.
• Knowledge of quotation management, order fulfilment, and supply chain processes, preferably in engineering or electrical industries.