Customer Service

Are you a natural communicator who loves the customer contact and proactively keeps things moving?

We’re on the hunt for proactive go‑getters with sharp attention to detail and a solid understanding of delivering a great customer experience. You don't have to be an engineer or a mechanic but having an aptitude for technical information goes a long way in transitioning into the role.

You thrive in a fast‑paced environment, stay cool under pressure, and bring a positive vibe to everything you do,

What you’ll be jumping into:

• Deliver standout service for our Aftermarket customers via phone and email
• Build real relationships that keep customers engaged and coming back
• Own the phone flow — inbound, outbound, all of it
• Handle returns like a pro (RMA & warranty processing)
• Keep orders moving with accuracy and speed
• Stay sharp with product and technical know‑how

What will get us talking?

• Customer service experience within a product based environment.
• Trade (Auto-Electrician/Fitment Technician) /Automotive or industrial background = extra brownie points
• Stakeholder whisperer — You communicate like a pro externally and internally
• Detail obsessed — You prioritise like a champ
• Tech confident — MS Office + ERP (Syteline = big win)
• Action‑oriented — Curious, eager, always learning
• Organised operator — You keep tasks moving on time
• Customer‑centric — Solutions first, always

If you’re ready to bring energy, curiosity and killer service skills to a team that values you — let’s talk.

What’s in it for you?

• Work with an industry leader and subsidiary of ASX listed Amotiv Limited, one of Australia’s leading conglomerates of automotive aftermarket product brands
• Local and Australian owned manufacturer of premium iconic product portfolio
• Pathways and Progressive training and development opportunities
• Competitive salary, employee benefits and wellbeing intiatives
• Open and collaborative culture and management style with strong team environment
• A people first culture with a focus on wellness