Customer Service

Job Responsibilities

• Handle day-to-day customer service and sales support operations.
• Attend to customer enquiries, requirements, and calls in a professional and timely manner.
• Liaise with customers and internal departments to ensure smooth order processing and service delivery.
• Handle pre-sales activities, including preparation of quotations and tender documentation.
• Manage post-sales processes, including sales orders, delivery orders, invoicing, commissioning notes, credit notes, refunds, and other related documentation.
• Coordinate with the Sales and Logistics teams on loan set arrangements and provide advice on logistics coverage.
• Raise purchase orders (PO) and perform goods receipt in the system.
• Manage loan sets and consignment stock, including verification and updating of stock count records.
• Prepare stock write-off forms and perform stock adjustments and stock transfers promptly to maintain inventory accuracy.
• Assist in reviewing inventory requirements and preparing purchase requisitions.
• Assist with stock take and inventory counting activities.
• Reconcile stock records with warehouse records and prepare excess stock reports.
• Prepare simple monthly reports on loan set utilisation.
• Provide general administrative support and perform other duties as assigned by the Manager.

Job Requirements

• Diploma or Degree in any relevant field.
• Fresh graduates are welcome to apply.
• Candidates with experience in Customer Service, Sales Support, Sales Administration, Order Processing, or related roles are an added advantage.
• Good communication and interpersonal skills with the ability to liaise effectively with customers and internal departments.
• Able to work independently, responsible, organised, and attentive to details.
• Good coordination and follow-up skills.
• Proficient in Microsoft Office, especially Excel and Word.
• Cantonese proficiency is an added advantage, particularly for candidates supporting the Hong Kong market.