Customer Service

ABOUT MAINFREIGHT

At Mainfreight, we're looking for motivated people who are ready to learn, grow, and build an exciting career with an international business.

From transporting freight across Australia to moving goods around the globe, we're the people who keep supply chains moving.

We've built a culture where hard work is recognised, growth is encouraged, and every team member is given the opportunity to succeed. Whether you're just starting your career or looking for your next challenge, we work hard, celebrate success, support each other, and have plenty of fun along the way.

ABOUT THE ROLE

We currently have an exciting opportunity for an energetic & driven individual to join our Sydney Customer Service Team. You will be representing a prestigious brand of luxury wines and spirits and must be willing to be committed to giving our customer an experience second to none with a customer is king attitude. The role will require the applicant to express their skills in direct customer contact both written and phone enquiries.

Forget everything you think a customer service role is. This isn't a role where you'll be sitting at a desk reading from a script all day.

Customer Service at Mainfreight is different. You'll be right in the middle of the action, helping customers, solving problems, working with other teams, and learning how a fast-paced transport business runs behind the scenes.

Your role may also extend beyond the office. You could spend time on the floor supporting operational activities, helping coordinate, move, and process freight, and working closely with our warehouse and transport teams to keep freight moving safely and efficiently. This hands-on exposure provides a unique opportunity to understand every aspect of the supply chain and how our business operates.

Every day is different. You'll develop valuable skills, build confidence, and gain experience that can take your career in countless directions.

No logistics experience? No problem.

WHO WE'RE LOOKING FOR

You might be the perfect fit if you:

• Love working with people and building relationships
• Have a positive attitude and enjoy solving problems
• Are eager to learn and challenge yourself
• Bring energy, enthusiasm, and a strong work ethic
• Can stay organised in a fast-moving environment
• Communicate confidently and professionally
• Enjoy working as part of a team
• Take initiative and get things done
• Are looking for a long-term career, not just a job

WHY YOU'LL LOVE IT HERE

Real Career Opportunities
We're serious about promoting from within. Many of our leaders started in entry-level roles and worked their way up.

Ongoing Training & Development
You'll receive hands-on training and support to help you build your skills and confidence.

Performance Bonuses & Annual Salary Reviews
When we succeed, we celebrate and reward the people who make it happen.

Subsidised Lunch Program
Good food, great value.

Supportive Team Culture
You'll be surrounded by passionate people who want to help you succeed.

Job Security
Join a growing global business in an industry that keeps the world moving.

SKILLS & EXPERIENCE

• SAP software experience favoured. However, all training will be provided on the job.
• At least 2 years customer service experience.
• Supply chain knowledge and experience preferable.
• Proficient in Microsoft Office
• Proactive, highly motivated, creative, and able to respond quickly and effectively while being attentive to detail and results-oriented.
• Ability to multitask and handle pressure in a fast-paced environment.
• Industry experience in Wine & Spirits or Luxury Goods is highly desirable.
• Eagerness & enthusiasm to learn
• Professional, polite & friendly phone manner
• Good listener & Forward thinker
• Reliability, punctuality and good time management skills
• Strong verbal & written communication
• Management of agitated customers and complaints in a positive and professional manner
• Ability to work independently and as a team player
• Confidence in both speaking to and meeting new people
• Strong organisational skills and the ability to prioritize work effectively within a pressurised environment
• Energy, passion and a desire to progress through the Mainfreight business
• A thirst to learn new things in a dynamic industry

READY TO START YOUR JOURNEY?

If you're enthusiastic, motivated, and ready to be part of a team that backs its people, we'd love to hear from you.

Apply now and take the first step towards an exciting career with Mainfreight.