Customer Service

Role Overview
We are looking for a proactive Digital Marketing Consultant who thrives at the intersection of technical performance and client relationship management. You will be the primary point of contact for our clients, responsible for managing their digital ad portfolios—with a heavy focus on Google Ads (70%)—while also overseeing Meta, TikTok, and E-commerce strategies. Your goal is to deliver ROI that speaks for itself and consult clients on long-term growth to ensure high retention and package renewals.

Key Responsibilities:

1. Multi-Platform Campaign Management

• Execute and optimize end-to-end performance campaigns across Google Ads (70%), Meta, TikTok, and Line OA to meet client KPIs.
• Monitor daily bidding, keyword maintenance, and budget caps to maximize Impression Share and Quality Scores.
• Manage E-commerce marketplace ads and integrations to drive direct revenue for retail clients.

2. Client Relationship & Retention

• Serve as the main consultant for a dedicated portfolio of clients, ensuring they understand the value of their investment.
• Drive Renewals: Proactively analyze campaign success to pitch strategy expansions and convince clients to renew their service packages.
• Bridge the gap between technical data and business goals, explaining complex metrics in simple, actionable terms.

3. Strategic Coordination & Reporting

• Collaborate with Web Developers and Creative teams to optimize landing pages and ad templates for better conversion rates.
• Generate comprehensive monthly reports tracking revenue, lead quality, and ROAS.
• Stay ahead of platform updates (Google, TikTok, Meta) to provide "first-to-market" recommendations to your clients.

Required Qualifications:

• Experience: 1 year plus in Customer Service, Sales Support, Sales Coordinator, Digital Marketing, Ads Optimization, or Account Management.

• The "Service" Mindset: Proven ability to handle client complaints, negotiate renewals, and manage expectations under pressure.

• Communication: Exceptional presentation skills; able to tell a story with data.

• Digital Marketing Skill is advantage (Meta Ads, Google Ads, Tiktok Ads, Line Ads, Shopee Ads, and Lazada Ads).