Customer Service

About us

Makibe Australia Pty Ltd is a dynamic and growing organisation committed to delivering exceptional service to our customers. We pride ourselves on building a supportive workplace culture where our team members can thrive and develop their careers. With a focus on operational excellence and customer satisfaction, we are a company that values professionalism, reliability, and teamwork.

About the role

We are seeking a Customer Service professional to join Makibe Australia Pty Ltd on a Fulltime basis. This role is based in Smeaton Grange NSW 2567. As a Customer Service representative, you will play a crucial role in maintaining our company's reputation by providing outstanding support to our customers.

Key responsibilities

• Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner

• Provide accurate information about products and services to customers

• Maintain detailed records of customer interactions and transactions

• Process orders, quotes, returns, and other customer requests efficiently

• Follow company procedures and policies to ensure consistency in service delivery

• Collaborate with other team members to achieve departmental goals

What we're looking for

• Proven experience in a customer service or administrative support role
• Excellent communication skills, both written and verbal
• Strong organisational and time management abilities
• Proficiency with Microsoft Suite
• Ability to handle multiple tasks and prioritise effectively
• Customer-focused approach with a commitment to delivering exceptional service
• Problem-solving skills and the ability to think creatively
• Strong numeracy and literacy skills