Customer Service

Role Summary:
The Sale Admin is the heart of our client-focused operations, ensuring a positive and seamless experience for individuals and organizations receiving our services. This role combines exceptional communication, scheduling, and administrative support with a consultative sales approach. You'll work closely with practitioners to enhance client satisfaction, facilitate treatment plans, and promote long-term client relationships, ultimately contributing to increased revenue.

Key Responsibilities:

Client Engagement & Scheduling:

• Liaise with clients, healthcare practitioners, and case managers to schedule, reschedule, and manage appointments efficiently.
• Conduct initial client assessments, gathering essential information to understand their needs and goals.
• Facilitate smooth onboarding for new clients, providing clear guidance and support.
• Maintain accurate booking and client records in the system, ensuring data integrity.

Collaboration & Coordination:

• Collaborate closely with healthcare practitioners, case managers, and relevant stakeholders to align service delivery.
• Coordinate bulk services and scheduling, ensuring a smooth and efficient process.
• Proactively communicate any scheduling changes, delays, or potential issues that may affect the client experience.

Funding & Administration

• Collaborate with case managers to verify funding availability for clients' services.

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Employer questions

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following statements best describes your right to work in Malaysia?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?