CUSTOMER SERVICE

Full job description

We are seeking a friendly, responsible, and customer-focused Customer Service Executive to handle customer enquiries and provide timely support. The successful candidate will communicate with customers professionally, understand their needs, and ensure issues are resolved efficiently while maintaining a positive customer experience. This position is office-based, requires punctual attendance, and may involve occasional site inspections.

Key Responsibilities

• Handle customer enquiries via phone, WhatsApp, email, or in person
• Understand customer requests and requirements clearly and accurately
• Provide accurate information regarding products, services, and schedules
• Use Microsoft Applications and SQL to retrieve, update, and manage customer or operational data
• Prepare basic reports and data summaries when required
• Coordinate with internal teams to ensure customer requests are fulfilled
• Maintain proper records of customer interactions and feedback
• Conduct occasional site inspections to support customer needs
• Follow company procedures and customer service standards at all times

Requirements

• Minimum 2 years of relevant customer service experience
• Basic working knowledge of SQL and Microsoft Excel, Word, Office
• Good communication skills in spoken and written English(Bahasa Malaysia / Chinese is an added advantage)
• Friendly, patient, and service-oriented attitude
• Strong sense of responsibility, punctuality, and discipline
• Able to work in an office environment
• Willing to attend occasional site inspections

Salary, Employment Type & Career Development

• Salary Range: RM 2,500 – RM 3,500
• Employment Type: Contract / Full-Time
• Salary will be commensurate with experience and performance
• Clear opportunities for promotion and career advancement based on performance
• Suitable for candidates seeking long-term growth in customer service and data-driven roles

Work Location

• Office-based
• Office Location: Perindustrian Klang Jaya 41200 Klang, Selangor
• Occasional site visits may be required

Job Types: Full-time, Permanent, Contract
Contract length: 6 months

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person