CUSTOMER SERVICE

• Manage and maintain relationships with existing clients, ensuring customer satisfaction and retention through regular communication and follow-up
• Handle customer inquiries regarding shipment status, rates, documentation requirements and freight forwarding services
• Coordinate with the operations team to provide accurate delivery timelines, tracking information and resolution of logistics-related issues
• Prepare and process shipping documentation, including bills of lading, customs declarations and other freight forwarding paperwork
• Provide quotations for freight services and negotiate pricing terms with clients to achieve competitive advantage
• Monitor shipments and proactively communicate any delays or complications to relevant stakeholders
• Resolve customer complaints and disputes in a professional and timely manner, escalating complex issues where necessary
• Identify opportunities for upselling additional logistics services and contribute to revenue growth targets
• Maintain accurate records of customer interactions, transactions and shipment details in the company's management systems

Pay: RM3,500.00 - RM5,000.00 per month

Work Location: In person