Customer Service

The Company
Lyppard is the leading Australian veterinary wholesaler, supporting veterinarians as they care for companion animals, production animals and the elite athletes of the equine world.

Lyppard Australia is a division of Animal Care and part of the EBOS Group. With almost 5,700 employees in 133 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.

EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

What you will do

• Process Orders: Manage high-volume orders via phone and email with precision.
• Problem Solve: Communicate stock availability and offer product alternatives.
• Build Relationships: Provide accurate technical information to maintain client trust.
• Collaborate: Support branch projects and assist the warehouse or sales teams when needed.

What we are looking for

• Customer Service: Previous experience in a fast-paced service or administrative role.
• Attention to Detail: Strong attention to detail and numerical competency (Accounts Receivable experience is a plus);
• Tech Savvy: Proficiency in Word, Excel, and Outlook;
• Communication: Excellent communication skills and a professional phone manner;
• Versatility: General warehouse duties (picking/packing) as required;
• Industry knowledge: Vet Nurse or experience in a related animal health field is highly regarded;
• Requirements: Current Driver's Licence, reliable transport, and a successful Police Check.

Benefits
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.

Other benefits include:

• Employee Share Plan;
• Company Paid Parental Leave;
• Employee Assistance Program for Mental Health Wellbeing;
• Staff Awards;
• Employee Referral Program;
• Health Insurance Discounts;
• And More.

We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).

Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations, please inform us by reaching out to [email protected]. We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.

How to apply
If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please click ‘APPLY' now and submit your application.

Pre-employment checks may be required and will be discussed with the successful candidate.

We are unable to proceed with your application if your current visa restrictions preclude you from being able to perform the role in line with immigration laws.

No agency assistance required.