Customer Service

ABOUT US

Hightech Polymer Sdn. Bhd. was established in Malaysia in 1990 (Penang) and 1991 (Kuala Lumpur) as a subsidiary of Wah Lee Industrial Corp., Taiwan, a publicly listed company on the Taiwan Stock Exchange. As part of an international group, we specialize in distributing advanced materials for semiconductors, traditional industries, and specialty chemicals. With over three decades of experience in Malaysia, our Kuala Lumpur and Penang offices continue to serve global and local customers with excellence.

ABOUT THE ROLE

We are seeking Customer Service Executives to join our teams in both Butterworth (Penang). The successful candidates will play an essential role in supporting customers, coordinating with internal departments, and ensuring smooth business operations.

WORK LOCATION

Butterworth, Penang

KEY RESPONTSIBILITIES

• Respond to customer inquiries promptly and professionally
• Handle order processing, sales coordination, and delivery follow-up
• Work closely with logistics, purchasing, and warehouse teams
• Maintain accurate documentation and records
• Resolve customer issues and build long-term relationships
• Support day-to-day administrative tasks and ad-hoc assignments

JOB REQUIREMENTS

• Diploma or higher qualification (STPM / Bachelor's Degree Preferred)
• 1–2 years’ experience in customer service, logistics, or related fields (fresh graduates are welcome to apply)
• Proficient in English, Mandarin, and Bahasa Malaysia (oral & written). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Computer literate; SAP/ERP knowledge is an advantage
• Strong interpersonal and communication skills
• Proactive, detail-oriented, and able to perform under pressure

WHAT WE OFFER

• Career opportunities in a multinational, publicly listed group
• Stable and long-established company (30+years in Malaysia)
• Exposure to international clients and industries
• Supportive and collaborative work environment

📩 Interested candidates are invited to submit their applications with a detailed CV, to [email protected] / [email protected]