客戶服務 ( 普通話 / 廣東話 ) - Customer Service

Customer Service Executive 客户服务专员

Multiple Industries / Multiple Projects | Kuala Lumpur, Malaysia

About Us 公司简介

Mindpec Solutions is a leading recruitment and staffing company partnering with reputable multinational organizations across Malaysia. We are currently hiring on behalf of our clients for Customer Service Executive 客户服务专员 positions based in Kuala Lumpur.

Whether you are an experienced customer service professional or a fresh graduate, we welcome you to explore this opportunity and build your career with a dynamic and growing organization.

Job Responsibilities 工作职责

• Handle customer inquiries via phone, email, live chat, and other communication channels.
  通过电话、电子邮件、在线聊天等渠道处理客户咨询。
• Assist customers with Healthcare, Insurance, Hotel Reservation, and other service-related inquiries.
  协助客户处理医疗、保险、酒店预订及其他服务相关咨询。
• Provide accurate information and effective solutions in a professional and timely manner.
  及时、专业地为客户提供准确的信息及有效解决方案。
• Resolve customer concerns and complaints while maintaining a high level of customer satisfaction.
  妥善处理客户问题及投诉，持续提升客户满意度。
• Accurately record and update customer interactions and case details in the system.
  准确记录客户沟通内容，并及时更新系统中的客户及案件资料。
• Follow company procedures and service standards to ensure a consistent customer experience.
  遵循公司流程及服务标准，确保提供一致且优质的客户体验。
• Achieve individual and team KPI and SLA targets while maintaining service quality.
  在确保服务质量的同时，达成个人及团队 KPI 与 SLA 目标。

Requirements 任职要求

• Diploma/Degree or equivalent qualification; Fresh graduates are welcome.
  大专/学士学位或同等学历；欢迎应届毕业生申请。
• Customer service, contact center, BPO, hospitality, healthcare, insurance, or related experience is an advantage.
  具备客户服务、客服中心、BPO、酒店、医疗、保险或相关行业经验者优先。
• Good communication skills with a customer-focused attitude.
  具备良好的沟通能力及以客户为中心的服务意识。
• Good command of English and 普通話 / 廣東話
  具备良好的英语沟通能力；根据不同项目，掌握普通话、粤语、日语或韩语者优先。
• Willing to work on rotational shifts, weekends, or public holidays, depending on project requirements.
  根据项目需求，能够接受轮班、周末及公共假期工作。
• Strong problem-solving skills, positive attitude, and ability to work in a fast-paced environment.
  具备良好的解决问题能力、积极的工作态度，并能够适应快节奏工作环境。

Why Join Us 为什么加入我们？

• Work with reputable multinational companies in Malaysia
• Multiple projects across different industries
• Excellent career growth opportunities
• Comprehensive training provided
• Attractive salary and benefits
• Suitable opportunities for both experienced professionals and fresh graduates

Location: Kuala Lumpur, Malaysia
Position: Customer Service Executive 客户服务专员
Industry: Healthcare / Insurance / Hospitality / BPO & Other Projects