Customer Service

Services

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Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility.

MAHLE generated sales of €11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2025). Join our MAHLE team! #weshapefuturemobility

Your Contribution:
As a Customer Service you will be responsible of ensuring the supply of each product in the required quantity and at the right time, in accordance with MAHLE customers' requirements.

Ensure the timely and accurate receipt of customer requirements through EDI transactions.

Maintain the accuracy and reliability of customer requirements records within SAP.

Ensure Customer Service performance and Delivery Ratings meet MAHLE's established targets for each customer.

Supervise EDI personnel to ensure compliance with shipping objectives and delivery schedules.

Monitor and report Customer Service performance indicators related to delivery compliance and customer claims.

Communicate actual and potential risks that may impact customers and MAHLE operations to area management.

Manage customer replenishment systems and requirements for key accounts, including Nissan, Volkswagen, Chrysler, Ford, GM, Jatco, Mercedes-Benz, and Toyota.

Develop and execute shipping schedules to ensure on-time fulfillment of customer requirements.

Your Experience & Qualifications:
Advanced English proficiency (required).

Experience in Supply Chain, Customer Service, Materials Planning, or similar roles within the automotive industry.

Knowledge of MRP (Material Requirements Planning).

APICS certification or training preferred.

Our Offer:
We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities.

We encourage you to apply if it feels like a good fit for you or to review our other openings. You may just be the right candidate for this or other role.

After inviting you to the recruitment process, the next step will typically be a screening call followed by video or personal interview(s).

#TeamMAHLE is diverse – and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

Do you have any questions?

MX

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Facts about the jobEntry level: Experienced hires

Part- / Full-time: Full Time

Functional area: Logistics

Department: Services

Location:
Monterrey, Nuevo Leon, MX

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Company: MAHLE Shar.Serv. (MX)

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Closing date for applications

Don't waste any time, apply while the position is online.

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Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.

Shape the future with us.

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