Customer Service

Job Descriptions:

• Provide exceptional customer service in line with SMBC Indonesia’s Service Value: “Heartfelt Banking, Meaningful Service.”
• Professionally handle customer requests, inquiries, and complaints related to the Bank’s products and services in accordance with applicable policies, procedures, and regulations.
• Identify customer needs and proactively recommend relevant banking products and services based on customer profiles through effective cross-selling.
• Perform administrative processes related to Customer Service transactions accurately and in accordance with applicable procedures.
• Maintain high service quality by ensuring data accuracy, providing clear and accurate information, and delivering appropriate solutions to customers.
• Maintain the confidentiality and security of customer information and data in accordance with the Bank’s policies and applicable regulations.

Job Requirements:

• Minimum Bachelor’s degree (S1).
• Minimum 1 year of experience as a Frontliner, preferably within the banking or financial services industry.
• Strong knowledge of banking products and services, with the ability to understand and explain effectively to customers.
• Basic understanding of banking accounting and proficiency in Microsoft Office applications.
• Good understanding of banking systems, policies, and procedures, with a strong commitment to compliance and accuracy.
• Excellent customer service and communication skills, with a strong commitment to delivering service excellence.
• Strong sales and cross-selling skills, with the ability to identify customer needs and recommend suitable banking products and services.
• Customer-oriented, detail-oriented, proactive, and able to work effectively both independently and as part of a team