Customer Service

Hamolat Company announces an opening for a Logistics Customer Service representative in the transportation sector, to work in Dubai as part of our team. We are looking for candidates who have experience in the logistics/transportation field and strong customer service skills.

Key Responsibilities:

• Handle customer inquiries regarding transport services, rates, routes, and delivery schedules.

• Receive shipment requests and coordinate truck arrangements with the Operations team.

• Provide timely updates on truck placement, loading, border/customs clearance, and delivery status.

• Track shipments from pickup to final delivery and ensure POD collection.

• Coordinate with drivers and Operations to resolve delays, breakdowns, border issues, and other operational challenges.

• Handle customer complaints professionally and provide timely solutions.

• Maintain accurate shipment records, customer communications, and delivery documentation.

• Maintain and regularly update the Excel shipment/job tracking sheet with complete and accurate information.

• Coordinate documentation requirements for cross-border and domestics shipments.

• Follow up on pending documents and other required paperwork.

• Once a job/shipment is completed and closed, coordinate with Accounts to ensure the invoice is prepared and sent to the customer on time.

• Follow up on invoices and payment-related matters when required.

• Coordinate with Sales, Operations, Accounts, and Documentation teams for smooth shipment execution.

• Prepare daily/weekly shipment status reports and escalate critical issues when necessary.

• Maintain strong customer relationships and ensure agreed service levels and customer requirements are met

Experience and Qualifications

1 to 4 years of experience in transportation customer service

English language, spoken and written

Experience in the transportation field