Customer Service

About the role

We are looking for a reliable, friendly, and customer-focused team member to join us as a Customer Service & Operations Support Associate.

You will support our daily operations while providing professional and responsive service to our Mandarin- and English-speaking customers.

No extensive experience? No problem. Full training will be provided. We welcome fresh graduates, school leavers, and candidates who are eager to learn and grow with the team.

Key responsibilities

• Respond to customer inquiries professionally and promptly through designated communication channels.
• Handle routine customer questions, requests, and basic troubleshooting, while escalating more complex issues to senior team members when necessary.
• Follow up on customer cases and ensure issues are properly recorded and communicated.
• Identify and report recurring customer issues, feedback, or operational concerns to the relevant teams.
• Perform accurate data entry and maintain up-to-date customer and operational records.
• Follow daily checklists, standard operating procedures (SOPs), and internal guidelines to support smooth daily operations.
• Use Microsoft Excel and internal systems to perform routine operational tasks and reporting. Training will be provided.
• Coordinate with internal teams when necessary to resolve customer or operational matters.
• Prepare clear handover notes and updates to ensure smooth transitions between shifts.
• Assist with other customer service and operational tasks assigned by supervisors when required.

About you

• Minimum SPM or equivalent qualification.
• Proficiency in English, Bahasa Malaysia, and Mandarin, both written and spoken, as the role supports Mandarin- and English-speaking customers.
• 1 year of experience in customer service, operations support, or a related role is an advantage. Fresh graduates and school leavers are welcome to apply.
• Good communication skills with a friendly, professional, and customer-focused attitude.
• Responsible, detail-oriented, and able to complete tasks accurately.
• A quick learner who is comfortable working with systems, processes, and basic Microsoft Excel.
• Able to adapt to a fast-paced and changing work environment and manage multiple tasks effectively.
• A team player who communicates well and follows guidance from supervisors.
• Willing and able to work rotational shifts, including weekends and public holidays.
• Able to start immediately or within a short notice period will be an advantage.

Benefits

• EPF (KWSP), SOCSO, EIS & PCB
• Annual leave
• Allowances
• Medical claims
• Free parking
• Training and on-the-job guidance
• Fun, young and energetic working environment
• Career development opportunities in customer service and operations

About us

WonderCG is a dynamic company in the cyber games and digital entertainment industry. We are a young, energetic, and growing team that believes work can be both professional and fun.

If you're interested in cyber games, digital products, or technology, and enjoy working in a fast-moving and youthful environment, you'll feel right at home with us.

We value teamwork, fresh ideas, and people who are eager to learn, grow, and build their careers together with the company.