Customer Service

Main Tasks / Key Activities

• Independently oversee end-to-end freight forwarding operations, ensuring accuracy in documentation, smooth process flow and timely issue resolution with minimal supervision.
• Handle daily customer service tasks efficiently. Foster and maintain strong relationships with customers and overseas agents by delivering prompt, high-quality support.
• Lead and supervise the operations team in daily activities. Address internal and external challenges effectively while promoting a collaborative and high-performance work culture.
• Manage operational and customer service matters related to nomination cargo from overseas agents. Ensure complete and accurate documentation, maintain system data integrity, and issue timely and competitive quotations.
• Deliver dedicated customer service for freehand shipments. Distribute and monitor sales leads to support business development initiatives.
• Work closely with internal and external sales teams. Leverage service excellence to identify and develop new opportunities with FOB suppliers and intermediaries.
• Utilize the overseas management system to implement branch collaboration strategies across the company's five key operational functions.
• Contribute to the growth of the nomination business by staying informed on local freight pricing and market trends, enabling data-driven, competitive decisions.
• Execute directives from the regional manager consistently. Maintain productive relationships with customers and overseas partners while providing regular progress updates.
• Conduct ongoing analysis of cargo volumes, costs, and sales targets in assigned regions. Provide performance insights and recommendations for improvement.
• Identify emerging business models and service offerings to align with market changes and support company expansion.
• Monitor team performance and regional operations, taking swift action in emergency situations to minimize disruptions.
• Strengthen team capabilities by implementing strategies to enhance performance, motivation and career growth.
• Coordinate visits from overseas agents and customers, ensuring all logistics and schedules are managed for productive engagements.
• Undertake any other responsibilities or tasks as assigned by the immediate supervisor.

What Will Make You Successful:

• Must have the legal right to work in Thailand (no work visa sponsorship provided)
• Diploma or higher in Logistics, Supply Chain Management, or a related field.
• Minimum of 3 years' experience in logistics, transportation, or freight forwarding, with at least 2 years in a supervisory or leadership role.
• Familiarity with key trade lanes and overseas agent networks, particularly within Asia, Chin, SEA and North America.
• Strong problem-solving abilities and the capacity to perform under pressure while upholding high standards.
• Excellent coordination, leadership, and communication skills with a strong sense of accountability.
• Proficiency in spoken and written English. Mandarin language skills are an added advantage.

Location: 29, Bangkok Business Center, Room No. 1103, 11th Floor, Sukhumvit 63 Road (Ekkamai)