Customer Service

About the role

PT RREX International Logistik is looking for a Customer Service to join our team and provide excellent service to customers throughout the logistics process.

Key responsibilities

• Handle customer inquiries, requests, and complaints related to shipment and delivery services
• Provide accurate information regarding shipment status, schedules, delivery processes, and logistics services
• Coordinate with internal teams such as Operations, Warehouse, and Delivery to ensure smooth shipment handling
• Monitor shipment progress and follow up on delivery issues or delays to provide timely solutions to customers
• Maintain accurate customer records, update shipment information, and prepare relevant customer service reports

Qualification

• Minimum Diploma (D3) or Bachelor's Degree (S1) from any major
• A degree in Communication Studies is highly preferred
• Minimum 1 year of experience in Customer Service, preferably in a logistics, freight forwarding, courier, or related industry
• Good communication and interpersonal skills
• Customer-oriented, responsive, and able to handle customer complaints professionally
• Able to work independently and as part of a team
• Good administrative and problem-solving skills
• Proficient in Microsoft Office, especially Word and Excel

Job Details

Position: Customer Service
Location: PIK 2, Tangerang
Working Days: Monday – Saturday (Saturday half day)
Salary: IDR 7,000,000 – 8,000,000/month

About us

PT RREX International Logistik provides logistics services.