Customer Service

About the role

We are seeking a friendly and responsible Customer Service Representative to handle enquiries, resolve complaints, process orders, maintain records, and coordinate with internal teams to ensure excellent customer support.

Key responsibilities

• Respond promptly to customer enquiries to provide accurate information and assistance
• Resolve customer complaints professionally to maintain satisfaction and loyalty
• Process customer orders efficiently and follow up on requests to ensure timely completion
• Maintain accurate and up-to-date customer records for reference and reporting
• Coordinate with internal teams to address customer needs and resolve issues collaboratively

About you

• Demonstrate good communication and interpersonal skills to engage effectively with customers
• Exhibit a customer-focused and positive attitude to enhance service quality
• Work independently and collaboratively within a team to achieve service goals
• Apply basic computer skills to manage customer information and order processing
• Previous customer service experience is advantageous for handling diverse customer interactions