Customer Service

General Job Responsibility

• Managing Complaints from NHB & Phone calls
• Analyzing the complaints and provide RCA
• Maintenance of TAT, Compliance, policies and procedures.

Preferred candidate profile

• To have good communications & Customer Correspondence knowledge either through Email / Letters in principle with the operational / customer service background.
• Analyzing customer complaints and providing the response with complete resolution within prescribed TAT.
• Minimum of 70 mails correspondence required
• Interpretation of complaints and deliver service quality to customers
• Use of systems and applications
• Co-ordinate with internal teams and ensure resolution is provided E2E

Specific Skills

• A High Level of Professionalism.
• Ability to Gather Feedback and Provide Innovative Insight
• Interpersonal Relations-Team work, Effective communication, Positive & Empathetic attitude,Presentability
• Personal Effectiveness- Excellent written and oral communication, Positive and Empathetic Outlook, Initiative and Commitment
• Work Ethics- Ensuring Process and Protocols are maintained,