Customer Service

About the role

Handle customer inquiries, complaints, and needs through chat, WhatsApp, email, and other communication channels. Provide clear and accurate information regarding products, services, accounts, and transaction processes in accordance with company regulations. Assist customers with administrative processes and account-related issues. Perform follow-up and coordinate with relevant teams to resolve customer issues. Record and document every customer inquiry and complaint. Ensure customers receive fast, responsive, and professional service. Create periodic reports related to customer activities and issues.

Key responsibilities

• Handle customer inquiries, complaints, and needs through chat, WhatsApp, email, and other communication channels
• Provide clear and accurate information regarding products, services, accounts, and transaction processes
• Assist customers with administrative processes and account-related issues
• Perform follow-up and coordinate with relevant teams to resolve customer issues
• Record and document every customer inquiry and complaint
• Ensure customers receive fast, responsive, and professional service
• Create periodic reports related to customer activities and issues

About you

• Minimum D3/S1 qualification, all majors
• Minimum 2 years of work experience in Customer Service or a relevant position
• Good communication skills, both verbal and written
• Preferably able to communicate in English, both verbal and written
• Experienced using omnichannel/customer service platforms such as Qontak, Qiscuss, or similar platforms
• Able to use Microsoft Office/Google Workspace and customer service applications
• Quick to respond, detail-oriented, patient, and have good problem-solving skills
• Able to work individually and in teams
• Able to work in dynamic situations and under pressure
• Willing to work with shift systems, including night shifts