Customer Service

Job Title: Recovery Team – Customer Service Executive

Department: Recovery / Customer Service

Industry: Real Estate

Job Summary

We are looking for a professional and customer-focused Recovery Team – Customer Service Executive to manage customer follow-ups, payment recovery, and outstanding collections while maintaining a positive and professional relationship with clients.

Key Responsibilities

* Contact customers regarding outstanding payments and overdue installments.

* Follow up regularly with customers through phone calls, WhatsApp, and email.

* Maintain accurate records of customer communication, payment commitments, and follow-ups.

* Handle customer inquiries, concerns, and payment-related issues professionally.

* Coordinate with the Finance, Sales, and Customer Service teams regarding outstanding payments.

* Follow up on agreed payment plans and ensure commitments are met.

* Escalate unresolved or high-risk cases to the relevant manager.

* Update CRM systems and recovery reports accurately and on time.

* Maintain professional communication with customers at all times.

* Support the team in achieving monthly recovery and collection targets.

* Prepare regular reports on pending payments, recovered amounts, and outstanding cases.

Requirements

* Minimum 2 years of experience in Customer Service, Recovery, Collections, or Real Estate.

* Previous experience in the UAE real estate industry is preferred.

* Excellent communication and negotiation skills.

* Strong follow-up and problem-solving abilities.

* Ability to handle difficult customers professionally.

* Good knowledge of MS Office and CRM systems.

* Fluent English; Arabic is an advantage.

* Target-oriented, organized, and able to work under pressure. send your resume to [email protected]

Work Location: In person