Customer Service

Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Duties:

• Communicate with customers via phone, email, and chat to assist with inquiries and issue resolution
• Conduct outbound calls to follow up on customer concerns and feedback
• Utilize strong phone etiquette skills to ensure positive customer interactions
• Perform data entry tasks accurately and efficiently
• Analyze customer needs and recommend appropriate products or services
• Upsell products or services to enhance the customer experience
• Provide support in Spanish or other languages for multilingual customers

Qualifications:

• Previous experience in a customer service role preferred
• Bilingual proficiency in Spanish is a plus
• Strong communication skills, both verbal and written
• Ability to analyze information and solve problems effectively
• Familiarity with sales techniques and upselling strategies
• Excellent phone etiquette and active listening skills
• Proficiency in data entry and navigating computer systems

This position offers competitive pay, opportunities for career growth, and a supportive team environment. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity as a Customer Service Representative.

Job Type: Part-time

Pay: $18.00 per hour

Benefits:

• Employee discount
• Paid time off

Ability to Relocate:

• Far Rockaway, NY 11691: Relocate before starting work (Required)

Work Location: In person