Customer Service

KEENHI DISTRIBUTION is looking for a proactive, customer-focused Customer Service Representative to engage with potential leads across our digital channels. In this role, you will be the first point of contact for prospective customers inquiring about our products. Your goal is to provide accurate product details, recommending solutions, and connecting leads with our authorized dealer network.

What you'll be doing

1. Handle Digital Inquiries: Respond promptly and professionally to incoming customer messages on WhatsApp and social media.
2. Explain Product Details: Present product features, specifications, and pricing to build buying intent.
3. Route Leads to Dealers: Connect qualified prospects to the appropriate authorized dealer shop for purchases or demos.
4. Assist with Content Prep: Verify copy, media assets, and account settings prior to publishing social media posts.
5. Nurture & Follow Up: Track incoming inquiries and follow up with warm leads through the initial sales stage.
6. Feedback & Reporting: Document common customer queries, objections, and dealer feedback to share with the sales and marketing teams to help refine campaigns and product offerings.

What we're looking for

1. Experience: 1–2 years of experience in customer support, or digital customer service. Fresh graduate is also welcome to apply.
2. Communication Skills: Excellent written and verbal communication skills.
3. Product Aptitude: Ability to quickly learn, understand, and explain detailed product specifications and technical features.
4. Customer-Centric Mindset: Strong interpersonal skills, patience, and persuasive.

What we offer

At KEENHI DISTRIBUTION, we are committed to providing our employees with a rewarding and fulfilling work environment. We offer competitive remuneration, opportunities for career development, and a range of benefits, including:

1. Performance bonus
2. Free parking
3. Medical benefits
4. On-the-Job Growth & Training
5. Collaborative and supportive team environment