Customer Service

Job Title: Customer Service Executive (Female)

Location: Al Quoz Industrial Area 3, Dubai
Company: The Bridal Atelier
Job Type: Full-Time

Job Summary

We are looking for a passionate, customer-focused Customer Service & Qualified Leads Executive to join our luxury bridal boutique team. The ideal candidate will be responsible for handling bridal inquiries, qualifying leads, booking appointments, and ensuring every bride receives an exceptional luxury experience from the very first interaction.

Key Responsibilities

• Respond professionally to bridal inquiries via WhatsApp, phone calls, email, Instagram, and the company website.
• Qualify leads by understanding the bride's wedding date, budget, style preferences, and appointment requirements.
• Convert inquiries into confirmed boutique appointments.
• Follow up with prospective brides to maximize appointment conversions.
• Deliver exceptional customer service by providing a warm, personalized, and professional bridal experience.
• Coordinate appointments and maintain accurate records in the CRM/booking system.
• Send payment links, appointment confirmations, reminders, boutique location details, and follow-up messages.
• Handle customer concerns professionally and escalate issues when necessary.
• Support bridal consultants by ensuring brides are well-informed prior to their consultations.
• Maintain accurate client records and communication history.
• Manage a high volume of customer inquiries efficiently while maintaining service quality and professionalism.

Requirements

• Previous experience in customer service, sales coordination, hospitality, luxury retail, or the bridal industry is preferred.
• Fluent English communication skills (spoken and written) are mandatory.
• Strong communication and interpersonal skills.
• Excellent WhatsApp and telephone etiquette.
• Ability to work in a fast-paced environment and handle pressure effectively.
• Strong organizational and multitasking abilities.
• Critical thinking and problem-solving skills.
• Ability to handle difficult situations professionally and calmly.
• Positive attitude with excellent attention to detail.
• Experience using CRM or booking systems is an advantage.

Preferred Qualifications

• Basic knowledge of Arabic is an added advantage.
• Passion for fashion, bridal, and luxury customer service.
• Sales-oriented mindset with strong lead conversion skills.
• Ability to build strong customer relationships and create memorable bridal experiences.
• Professional appearance and presentation.
• Proactive team player with a flexible attitude.
• Familiarity with GCC customer service standards is an advantage.

How to Apply

Please send your updated CV with a recent photograph to [email protected] with the subject line: Customer Service Executive (Female)

Language

• Fluent English (Required)
• Basic Arabic knowledge (Preferred)

Work Location: In person (Al Quoz Industrial Area 3, Dubai)

Experience:

• Customer Service (UAE): 2 years (Required)

Language:

• Fluent English (Required)
• Arabic (Required)

Work Location: In person