Customer Service

Responsibilities:

• Having the knowledge of the product, providing information about the company's products and services.
• As a customer relations officer, that is as someone who can foster good relations with third parties.
• As a communicator, it means as a person who contacts customers and provides information about everything that is needed.
• As a receptionist, it means as a receptionist who comes to the office, its function is in terms of serving guests who come and provide the desired information as complete as possible.
• Provide information about product/service procedures available to customers.
• Provide information about requirements that must be met by customers to get certain products/services.
• Handling customer complaints and provide the best solution.
• Submit customer complaints to related divisions in order to improve the quality of the company.
• Answering questions related to products and services from various platforms.
• Record and analyze the problems asked by consumers to find out the deficiencies in our products and services.
• Record consumer information to follow up on the problem (if not resolved)

Requirements:

• Candidate must possess at least a High School Diploma’s Degree from any field
• Have minimum 1 year of experience as a Customer Service or Contact Center
• Good communication skills
• Orientation to details
• Customer-oriented
• Strive for continuous improvement