Customer Service

Pro Life Medical Supplies Sdn Bhd | Ipoh, Perak

Welcome to join us!

About the Role

We are seeking a Customer Service Assistant / Executive to handle customer inquiries, complaints, and feedback, and to coordinate with internal departments to ensure smooth service delivery.

Key Responsibilities

• Handle customer inquiries, complaints, and feedback via phone calls, emails, web chat, and social media platforms
• Provide accurate information and solutions to customers in a professional and timely manner
• Investigate customer issues and coordinate with relevant departments to resolve them effectively
• Maintain accurate customer records and update information in the system
• Follow up on customer requests and ensure customer satisfaction
• Support order processing, quotations, and after-sales service activities
• Work closely with internal departments to ensure smooth service delivery
• Prepare customer service reports and perform administrative duties as assigned
• Assist in handling customer escalations and service recovery situations
• Perform any other ad-hoc duties and assignments as assigned by Management

Key Requirements

• Minimum SPM or equivalent
• 1–2 years of experience in customer service or a related field preferred
• Proficient in Microsoft Office applications and customer service systems
• Good command of Bahasa Malaysia, English, and/or Mandarin
• Willing to work flexible hours and handle ad-hoc tasks

Advantage:

• Experience in medical supplies, healthcare, or distribution industry
• Knowledge of CRM or ticketing systems

Skills & Competencies

• Interpersonal and customer service skills for positive customer interactions
• Analytical and problem-solving skills to diagnose problems and recommend effective solutions
• Multitasking and organizational skills to handle multiple issues at one time
• Active listening and communication skills to handle upset customers
• Time-management skills to respond to customer emails, calls, and web chat messages promptly
• Teamwork skills to collaborate with representatives and coworkers in other departments
• Ability to work independently and as part of a team

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Ipoh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Location:

• Ipoh (Required)

Work Location: In person