Customer Service

Customer Service – Sales & Marketing-Plastic Injection Manufacturing

Job Summary
Responsible for providing customer service support to the Sales & Marketing team and customers, coordinating customer orders, delivery schedules, quotations, and related activities to ensure smooth and timely service.

Key Responsibilities

• Coordinate with customers regarding purchase orders, forecasts, delivery schedules, and order status.
• Prepare and maintain sales orders, quotations, invoices, and other customer-related documents.
• Coordinate with Production, Planning, Warehouse, Quality, Engineering, and Logistics teams to ensure customer requirements are met.
• Monitor production and delivery status and provide timely updates to customers.
• Follow up on customer inquiries, requests, complaints, and delivery issues.
• Support the Sales team in preparing quotations and commercial documents.
• Maintain accurate customer information, order records, and sales reports.
• Coordinate new product/project requirements with internal departments and customers.
• Support customer visits, meetings, and business-related activities when required.
• Monitor customer forecasts and order changes and communicate potential impacts to relevant departments.
• Follow up on outstanding payments and coordinate with Finance when required.
• Prepare regular reports on customer orders, sales, delivery performance, and other related activities.
• Perform other duties assigned by the Sales & Marketing Manager.

Qualifications

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience in Customer Service, Sales Coordinator, Sales Administration, or a similar position, preferably in plastic injection, automotive, electronics, or manufacturing industries.
• Good communication and coordination skills.
• Good command of English, both written and spoken.
• Good knowledge of Microsoft Office, especially Excel.
• Experience with ERP systems is an advantage.
• Able to work under pressure and manage multiple customer requirements.