Customer Service

Responsibilities: Maintain a positive attitude and calmly respond to customers complaints. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Ability to learn various product technical specifications. Processing orders, forms, applications, and requests. Keep records of customer interactions, process customer accounts and file documents. Providing feedback on the efficiency of the customer service process. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication and through various channels. Provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies. Prepare product and customer reports by gathering data collected during customer interactions.

Desired Candidate Profile

Requirements: BA degree in Business Management or Equivalent. 2-3 years of experience in the field is a must. Solid Microsoft office skills. Strong phone contact handling skills and active listening. Knowledge of applicable products and markets. Exceptional customer service skills. Excellent communication and presentation skills. Strong interpersonal skills. Customer orientation and ability to adapt/respond to different types of characters. Ability to multi-task, prioritize, and manage time effectively.