Customer Service

About the role

We're looking for a Customer Service Executive to be the first point of contact for our members and visitors. You'll represent Kampung Gym by providing excellent service, handling membership matters, and ensuring smooth daily operations.

Key responsibilities

• Welcome and assist members and visitors with a friendly, helpful attitude
• Handle front desk duties including check-ins, membership enquiries, and general information
• Manage membership tasks such as sign-ups, freeze/extension requests, and cancellations
• Assist with payment processing, invoice issuance, and record keeping
• Respond promptly to enquiries via WhatsApp, calls, and walk-ins
• Ensure the reception area and gym environment remain clean, safe, and organised
• Coordinate with trainers and the operations team to deliver great customer experiences
• Support day-to-day administrative tasks and reporting

About you

• Experience in customer service, reception, or admin preferred (but not mandatory)
• Friendly, patient, and professional communicator (in person and online)
• Responsible, detail-oriented, and able to multitask independently
• Basic computer skills (e.g., Excel, WhatsApp, system entry)
• Passion for fitness and helping people
• Speak English
• Willing to work shifts, weekends, and public holidays

Benefits

• Basic salary + allowance
• Free gym access at all Kampung Gym locations
• Fun, youthful, and supportive work environment
• Be part of a fast-growing local fitness brand
• Gym membership
• Health insurance
• Opportunities for promotion
• Professional development