Customer Service

Customer Service Specialist

Northern Beaches, Sydney | Permanent Full-Time | Mon-Fri, 7am-3pm | $65,000-$70,000 + super

About Us
Every day, thousands of little ones across Sydney, Brisbane, Canberra and Melbourne sit down to a meal made by us. Since 2002, Kids Gourmet Food has been Australia's leading provider of nutritious, high-quality prepared meals to the childcare industry, and demand keeps growing.

We're a proudly Australian, family-run business headquartered on Sydney's Northern Beaches, and we're expanding fast. We're looking for a personable, organised Customer Service Assistant to help us keep delivering the service our childcare customers count on.

About the Role
You'll report to our Customer Service / Sales Support Coordinator and be the friendly, reliable point of contact for our customers, from onboarding through to order fulfilment. Our deliveries are time-critical, so your early start will often begin with customer queries about the day's orders. It's a great fit if you enjoy solving problems, building relationships and keeping things running smoothly behind the scenes.

What You'll Do

• Respond to customer phone and email enquiries promptly and professionally
• Resolve issues with orders, food deliveries, equipment and our website, working with other teams to get fast outcomes
• Set up and maintain customer accounts and records in our CRM and databases
• Support the sales team with customer-related activities
• Prepare reports and handle filing and data entry
• Help us improve our processes and procedures as we grow

What You'll Bring

• Experience in customer service, sales support or coordination
• Excellent phone and email communication skills
• Strong organisation and attention to detail, with the ability to juggle competing priorities
• Confidence staying calm and solution-focused when a customer has an urgent issue
• CRM experience, or a genuine willingness to learn
• The right to work in Australia
• Childcare industry experience is a plus, but not essential

What We Offer

• A salary of $65,000-$70,000 plus superannuation, depending on experience
• A stable, full-time role with an established and growing national business
• Business hours (7am-3pm, Mon-Fri) that leave your afternoons free
• A supportive team in a convenient Northern Beaches location
• Variety in your day and the chance to make a genuine impact in the childcare industry

How to Apply
Click Apply Now and submit your resume with a short cover letter on why you'd be a great fit for the Kids Gourmet Food team. Please note that only shortlisted applicants will be contacted.