Customer Service

About us

Hansen Design and Print is a established business serving the Ararat community and surrounding regions. We are committed to delivering high-quality design and print solutions to our clients, with a focus on exceptional customer service and attention to detail. Our team takes pride in building strong relationships with customers and providing tailored solutions that meet their unique needs.

About the role

We are seeking a Customer Service professional to join our team at Hansen Design and Print in Ararat, VIC on a full-time basis. In this role, you will be the first point of contact for our customers, playing a vital part in ensuring their experience with us is seamless and positive. You will support the smooth operation of our business by managing customer enquiries, processing orders, and maintaining the high standards our clients expect from us.

What you'll be doing

• Responding promptly and professionally to customer enquiries via phone, email and in person

• Processing customer orders and ensuring accurate information is recorded

• Providing product and service information to customers and assisting with their selection

• Coordinating with internal teams to ensure timely delivery and resolution of customer requests

• Following up with customers to ensure satisfaction and gather feedback

• Contributing to a positive and collaborative team environment

What we're looking for

• Excellent communication skills, both written and verbal

• Strong organisational and time management abilities

• Proficiency with computer systems and office software

• Customer-focused attitude with a commitment to providing outstanding service

• Reliability and the ability to work independently as well as part of a team

• Previous customer service experience in a similar environment is highly desirable

• Attention to detail and accuracy in record keeping

What we offer

We are committed to creating a supportive and inclusive workplace where our team members can thrive. We value your contribution and offer competitive remuneration for this full-time position. You will work within a small, friendly team that appreciates dedication and hard work. We believe in fostering a collaborative culture where staff feel valued and supported in their roles.

Apply now

If you are interested in joining Hansen Design and Print in Ararat and believe you would be an excellent fit for this Customer Service role, we would like to hear from you. Please submit your application including your resume and a brief cover letter outlining your relevant experience and why you are interested in this position.