Customer Service

• Answer questions and provide information about programs, schedules, pricing, and class-related matters.
• Assist with the student registration process, including registration and payment.
• Coordinate with the BOC team to arrange trial class schedules.
• Follow up with students who are inactive or rarely attend classes.
• Handle questions, concerns, and complaints from parents and students in a fast, friendly, and solution-oriented manner.
• Inform parents and students about promotions, new programs, and events such as trial classes and workshops.
• Maintain good relationships with parents and students to ensure customer satisfaction.
• Manage and update student data, including registration, schedule changes, and attendance.
• Serve as the main point of contact for parents and students through WhatsApp and phone.
• Update and maintain the student database using CRM and Google Sheets.

Qualifications

• Minimum high school/vocational school graduate; Diploma or Bachelor's degree is preferred.
• Previous experience in Customer Service or Administration; experience in the education field is preferred.
• Good communication skills, friendly, patient, and service-oriented.
• Detail-oriented, organized, and able to handle administrative tasks properly.
• Able to multitask and work both independently and as part of a team.
• Previous experience working at a course center, school, or educational institution is a plus.
• Familiar with digital tools such as WhatsApp Business, Google Workspace, Google Sheets, and CRM.
• Good problem-solving skills and able to handle customer needs and complaints professionally.
• Basic knowledge or interest in coding, technology, or edutech is a plus.

Work Location: Head Office - PIK 2