Customer Service

Logistics Plus Supply Chain Solutions Co., Ltd. is seeking a dedicated and proactive Customer Service specialist to join our dynamic team in Bangkok. This is a full-time position that will play a crucial role in maintaining exceptional client relationships and ensuring a seamless experience for our valued customers throughout the freight forwarding process.

About the role This role serves as a central communication hub, understanding customer needs accurately and conveying information to the Operations team clearly and seamlessly. You will manage the end-to-end customer experience in freight forwarding and logistics operations.

Position: Customer Service

Salary Range: Negotiable

Location: Sukhumvit Hills (BTS Bangchak)

Working: Monday – Friday

Working Hour: 8.30 AM - 17.30 PM

Key responsibilities

• Receive and manage bookings from customers, verify initial data accuracy, and hand over to relevant teams for processing.
• Proactively track and trace shipment status and continuously update customers from origin to destination.
• Address customer inquiries regarding sailing schedules, flight details, transit times, and basic routing options.
• Act as the first point of contact for complaints, provide advice, and coordinate solutions when issues arise (such as vessel delays, container problems, or documentation delays).
• Understand customer requirements correctly and communicate information to the Operations team without gaps.
• Assist the Sales team in preparing initial quotations and following up on service proposals with clients.
• Work with the Sales team to support current customer satisfaction and encourage repeat business.
• Maintain and update customer profiles, service requirements, and communication logs in the company system (CW1).

About you

• Bachelor’s degree in Logistics, International Business, Business Administration, or a related field.
• Minimum 1–3 years of experience in Customer Service, Sales Support, or Coordination within the Freight Forwarding or Logistics industry.
• Understanding of Freight Forwarding and Logistics business processes and import-export conditions.
• Good English communication skills to effectively communicate with international agents and multinational clients.
• Service-oriented mindset and composure with strong negotiation skills, ability to handle pressure, and capacity to communicate professionally in urgent situations.
• Attention to detail, as international freight involves extensive details and errors in information handover to Operations can cause costs or delays.
• Proficient in MS Office (Word, Excel, Outlook).
• Experience with CargoWise One (CW1) system is a plus.
• Third language skills (such as Chinese) will be given special consideration.

Logistics Plus Supply Chain Solutions Co., Ltd. is a relatively new but leading provider of freight forwarding and logistics services in Thailand. With a strong focus on customer satisfaction and operational excellence, we work closely with our clients to deliver tailored solutions that meet their unique supply chain needs. Our team of dedicated professionals is committed to driving innovation and continuous improvement, ensuring that our clients stay ahead of the curve in an ever-changing industry.

As part of the global Logistics Plus network with our headquarters in the United States, we bring world-class logistics expertise and international standards to serve our customers in Thailand and beyond.